The following terms and conditions constitute a legally binding contract (this “Agreement”) between you and WNS that governs all use by you of the crystalsstonesjewelry.com website (the “Site”) and the services available on or at the Site (taken together with the use of the Site, the “Services”).

The Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein. We also have other policies and procedures including, without limitation, Shipping, Return and others.  Those policies contain additional terms and conditions, which apply to the Services and are part of this Agreement. YOUR USE OF THE SITE CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO BE BOUND BY THIS AGREEMENT. FURTHERMORE, BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THE SITE, YOU ACCEPT AND ARE BOUND BY THIS AGREEMENT.  If you do not agree to this Agreement, do not use the Site or any other Services.

Return Policy

Any claims items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report by help message at Contact us or email.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

Returned by Customer – Anda bisa menghubungi kami sebelum melakukan pengembalian produk, nantinya kami akan memberikan alamat pengembalian berdasarkan Gudang terdekat kami dari Lokasi alamat Anda. Kami tidak menerima untuk penukaran Design, Warna dan ukuran yang berbeda

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.